Introduction
CRTGNA (“Company,” “we,” “our,” or “us”) operates CRTGNA.com and provides luxury hospitality, concierge, reservation, nightlife, and curated experience services in Cartagena, Colombia.
We are committed to protecting your privacy and handling your personal information with transparency and integrity.
By using our website and services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following types of information:
A. Personal Information
Full name
Email address
Phone number (including WhatsApp)
Billing and payment details
Passport or identification information (when required for bookings)
Reservation details and preferences
B. Automatically Collected Information
IP address
Browser type
Device information
Pages visited
Cookies and tracking data
How We Use Your Information
We use your information to:
Process reservations and bookings
Provide concierge and hospitality services
Respond to inquiries
Send confirmations and service updates
Improve website performance and user experience
Send marketing communications (only if you opt in)
Comply with legal obligations
Sharing of Information
We may share your information with:
Hotels, restaurants, venues, and partner service providers to fulfill bookings
Payment processors to complete transactions
Marketing and analytics platforms
Legal or regulatory authorities when required by law
We do not sell your personal information.
International Data Transfers
As we operate in Colombia and may serve international clients, your information may be processed in countries outside your residence. We take reasonable safeguards to ensure data protection standards are maintained.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Analyze website traffic
Improve functionality
Support advertising and remarketing campaigns
You may adjust your browser settings to disable cookies; however, some website features may not function properly.
Data Retention
We retain personal information only as long as necessary to:
Fulfill services
Meet legal or tax obligations
Resolve disputes
Enforce agreements
Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal information
Request correction of inaccurate data
Request deletion of your information
Withdraw consent for marketing communications
To exercise your rights, contact us at:
Email: info@crtgnamgmt.com
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, loss, misuse, or alteration.
However, no online transmission can be guaranteed 100% secure.
Third-Party Links
Our website may contain links to third-party websites or booking platforms. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.
Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Information
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy or how we handle your data, please contact:
CRTGNA MGMT
Cartagena, Colombia
Email: info@crtgna.com
Website: https://crtgna.com