Effective Date: 03/03/26

Introduction

Welcome to CRTGNA.com (“CRTGNA,” “Company,” “we,” “our,” or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of our website and services, including but not limited to concierge services, hospitality management, nightlife reservations, private events, transportation coordination, yacht bookings, restaurant reservations, and curated experiences.

By using our website or booking services with us, you agree to be legally bound by these Terms.

Services

CRTGNA MGMT acts as a hospitality and concierge intermediary, arranging services provided by third-party venues, vendors, transportation providers, and event operators.

We coordinate and facilitate experiences but do not own or directly operate all third-party services unless explicitly stated.

Eligibility

You must be at least 18 years old to use our services. Certain nightlife or alcohol-related services may require a minimum age of 18 or 21 depending on venue policies and Colombian law.

By booking, you confirm that all information provided is accurate and truthful.

Bookings & Payments

All reservations are subject to availability.

Pricing may vary based on season, demand, or vendor changes.

Full or partial payment may be required to confirm bookings.

Payments are processed through secure third-party payment providers.

All prices are listed in USD or COP unless otherwise stated.

CRTGNA MGMT reserves the right to cancel or refuse bookings at its discretion.

Cancellation & Refund Policy

Because many services involve third-party vendors:

Deposits are generally non-refundable unless otherwise stated.

Cancellations within [Insert timeframe, e.g., 72 hours] may result in forfeiture of payment.

Refunds, if approved, are processed within [Insert timeframe, e.g., 7–14 business days].

Force majeure events (weather, government restrictions, natural events) may impact refund eligibility.

Custom events, private yacht charters, and large group bookings may have stricter cancellation policies.

Third-Party Providers

CRTGNA MGMT is not liable for:

Service quality issues from third-party providers

Delays, cancellations, or operational changes by vendors

Accidents, injuries, or losses occurring during third-party experiences

Any disputes regarding service quality must first be addressed with the provider, though we will assist in good faith to help resolve concerns.

Conduct & Behavior

Clients and guests must behave respectfully and comply with:

Venue rules

Local laws in Colombia

Safety guidelines provided by vendors

CRTGNA MGMT reserves the right to terminate services without refund if a client engages in illegal, unsafe, or disruptive behavior.

Liability Limitation

To the fullest extent permitted by law:

CRTGNA MGMT shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of our services.

Our total liability, if any, shall not exceed the total amount paid to us for the specific service in question.

Assumption of Risk

Certain services (yacht charters, nightlife events, water activities, transportation, etc.) involve inherent risks.

By booking these services, you acknowledge and voluntarily assume all associated risks.

Intellectual Property

    All content on CRTGNA.com, including logos, branding, photography, design elements, and written content, is the property of CRTGNA MGMT and may not be copied, reproduced, or distributed without written permission.

    Privacy

    Your use of our services is also governed by our Privacy Policy.

    Force Majeure

    CRTGNA MGMT shall not be liable for failure to perform due to events beyond our reasonable control, including but not limited to:

    Weather conditions

    Government restrictions

    Natural disasters

    Strikes

    Public health emergencies

    Governing Law

    These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Colombia.

    Any disputes shall be resolved in the appropriate courts located in Cartagena, Colombia.

    Modifications

    We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised effective date.

    Continued use of our services constitutes acceptance of any modifications.

    Contact Information

    CRTGNA MGMT
    Cartagena, Colombia
    Email: info@crtgna.com
    Website: https://crtgna.com